Your data is yours.
Always.
We believe in complete transparency about how we collect, use, and protect your information. Your privacy isn't just a policy—it's our promise.
Our Privacy Principles
Simple, clear commitments that guide every decision we make about your data.
No Data Resale
We never sell, rent, or monetize your guest data. Your information is not our product.
Isolated Access
No access between hotels. Each property operates in its own secure, private environment.
Complete Transparency
Full visibility into what we collect, why we collect it, and how we use it.
What We Collect
Guest Contact Information
ID, phone number, and basic check-in details
Hotel Information
Staff contact details and hotel registration data
Service History
Internal ratings, preferences, and staff notes for better service
How We Use It
Message Routing
Direct guest requests to the right department instantly
Personalized Service
Remember preferences to enhance future stays
Staff Understanding
Help staff provide consistent, quality service to returning guests
Dashboard Integrity
Your hotel's data lives in its own secure environment, completely isolated from other properties.
Private Dashboard
Each hotel has its own isolated dashboard environment
Backend Only
LobbyBee HQ uses backend for infrastructure maintenance only
Encrypted & Isolated
All data encrypted in transit and at rest, completely isolated
Questions about our privacy practices?
We're committed to transparency. Reach out anytime for clarification about how we protect your data.
Contact Our Privacy Team